Remote Customer Support Specialist — First-Call Resolver

InteLogix; Topeka (KS); On-site; USD 18,184 - 25,898; Full time

Benefits offered by this job

Paid Training

Medical, Dental, and Vision Insurance

Paid Time Off

Employee Discounts

Career Advancement

Job summary

InteLogix is seeking a full-time customer service representative in Topeka, Kansas. In this role, you will solve problems for customers regarding their electric and gas services, ensuring satisfaction and fostering positive relationships. The position requires a high school diploma and at least one year of customer service experience.

The ideal candidate will possess strong communication skills, empathy, and the ability to handle difficult situations professionally. Benefits include paid training and comprehensive insurance options.

Qualifications

• 1 year of customer service experience is required.
• 1 year of call center experience is preferred.
• Strong written and verbal communication skills.
• Ability to maintain confidentiality with customer information.
• Must have basic understanding of Windows-based operating systems.

Responsibilities

• Respond to incoming customer calls regarding electric and gas services.
• Educate customers on billing details and available assistance programs.
• Document customer interactions in the call tracking system.
• Focus on first call resolution with each customer.

Skills

Customer service experience

Communication skills

Empathy

Research skills

Ability to work under pressure

Education

High School Diploma or GED

Job description

InteLogix is seeking a full-time customer service representative in Topeka, Kansas. In this role, you will solve problems for customers regarding their electric and gas services, ensuring satisfaction and fostering positive relationships. The position requires a high school diploma and at least one year of customer service experience.

The ideal candidate will possess strong communication skills, empathy, and the ability to handle difficult situations professionally. Benefits include paid training and comprehensive insurance options.