Remote Customer Service Champion

InteLogix; Knoxville (TN); On-site; USD 20,664 - 24,796; Full time

Benefits offered by this job

Paid Training

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Employee Discounts

Full-time

Career Advancement

Job summary

InteLogix in the United States is seeking a customer partner to respond to incoming calls about electric and gas services. You will educate customers on billing details, explain charges, payment options, and available assistance programs while delivering high-quality service.

This full-time, work-from-home role requires strong communication skills, empathy, and the ability to stay professional under pressure. Training is provided, and benefits include health coverage and PTO.

Qualifications

• Must have high school diploma or GED.
• 1 year of customer service experience required.
• 1 year of call center experience preferred.
• Excellent customer service experience.
• Strong written and verbal communication skills.
• Ability to empathize with customers and maintain professionalism.

Responsibilities

• Respond to incoming customer calls regarding their electric and gas services.
• Educate customers on billing details including explaining charges, payment options, and available assistance programs.
• Provide accurate information and solutions to customers, ensuring a high level of customer satisfaction.
• Focus on first call resolution with each customer.
• Identify opportunities to add additional services or upgrades that align with customer needs.
• Assist customers with account management, including updates to personal information and services.
• Document customer interactions in the call tracking system.
• Handle all customer calls courteously and professionally; manage pressure to meet deadlines and targets.

Skills

Energetic and engaging personality

Strong communication skills

Customer service mindset

Problem solving

Empathy

Education

High School Diploma or GED

Job description

InteLogix in the United States is seeking a customer partner to respond to incoming calls about electric and gas services. You will educate customers on billing details, explain charges, payment options, and available assistance programs while delivering high-quality service.

This full-time, work-from-home role requires strong communication skills, empathy, and the ability to stay professional under pressure. Training is provided, and benefits include health coverage and PTO.