Remote Customer Support Specialist — Fast-Paced Service

Remote Jobs; United States; Remote; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Mental health resources

Job summary

TP is seeking a Customer Support Specialist to serve as a primary point of contact for clients, handling inbound and outbound communications with professionalism in a fast-paced environment.

The role requires strong listening and problem-solving skills, 6+ months of customer service experience, and the ability to work remotely from the United States. It emphasizes high-quality service, data handling, and a positive customer experience.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Typing speed of at least 25 words per minute.
• Comfortable with Windows-based systems.
• College degree is a plus, not required.

Responsibilities

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Escalate interactions when necessary and appropriate.
• Track all call related information for auditing and reporting purposes.
• Upsell if required.
• Provide feedback on call issues.

Skills

Active listening

Communication

Problem solving

Customer service

Attention to detail

Time management

Education

High School Diploma or equivalent

College degree preferred

Tools

Windows OS

Job description

TP is seeking a Customer Support Specialist to serve as a primary point of contact for clients, handling inbound and outbound communications with professionalism in a fast-paced environment.

The role requires strong listening and problem-solving skills, 6+ months of customer service experience, and the ability to work remotely from the United States. It emphasizes high-quality service, data handling, and a positive customer experience.