Remote Customer Support Specialist — Fast-Paced & Impactful

Teleperformance USA; South Dakota; Remote; USD 21.000 - 26.000; Vollzeit

Zusammenfassung

Teleperformance USA is seeking a Customer Support Specialist to serve as a primary contact for clients, handling inbound and outbound inquiries with professionalism. This role requires a 6-month minimum in customer service, typing at least 25 words per minute, and comfort with Windows-based systems.

A college degree is preferred but not required. Eligible applicants must be 18+, ready to work in a fast-paced environment, and willing to contribute to a high‑quality customer experience while

Qualifikationen

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Aufgaben

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• appropriately communicate with customers
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Jobbeschreibung

Teleperformance USA is seeking a Customer Support Specialist to serve as a primary contact for clients, handling inbound and outbound inquiries with professionalism. This role requires a 6-month minimum in customer service, typing at least 25 words per minute, and comfort with Windows-based systems.

A college degree is preferred but not required. Eligible applicants must be 18+, ready to work in a fast-paced environment, and willing to contribute to a high‑quality customer experience while