Remote Customer Support Specialist

Teleperformance USA; North Dakota; Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Flexible shifts

Career growth opportunities

Job summary

Teleperformance USA is seeking a Customer Support Specialist to be the primary point of contact for clients, handling inbound and outbound communications to ensure a seamless customer experience. The role thrives in a high-velocity environment and focuses on delivering professional service.

The position requires a High School Diploma or equivalent, at least 6 months of customer service experience, the ability to type 25+ wpm, and comfortable use of Windows-based systems.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Appropriately communicate with customers.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Skills

Typing 25 wpm

Windows knowledge

Phone/online customer service

Communication skills

Sales experience (preferred)

Education

High School Diploma or equivalent

College degree preferred

Job description

Teleperformance USA is seeking a Customer Support Specialist to be the primary point of contact for clients, handling inbound and outbound communications to ensure a seamless customer experience. The role thrives in a high-velocity environment and focuses on delivering professional service.

The position requires a High School Diploma or equivalent, at least 6 months of customer service experience, the ability to type 25+ wpm, and comfortable use of Windows-based systems.