Remote Customer Support Specialist

Teleperformance USA; Vermont; Remote; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health benefits

Job summary

Teleperformance USA is hiring a Customer Support Specialist to serve as a primary contact for clients, handling inbound and outbound inquiries with professional excellence. The role uses web-based tools to resolve questions and ensure a positive customer experience in a fast-paced environment.

Requirements include a high school diploma or equivalent, at least 6 months of customer service experience, and ability to type 25+ wpm.

Qualifications

• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Appropriately communicate with customers
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Skills

Customer service experience

Typing speed 25 wpm

Windows-based systems

Communication skills

Education

High School Diploma or equivalent

College degree preferred but not required

Job description

Teleperformance USA is hiring a Customer Support Specialist to serve as a primary contact for clients, handling inbound and outbound inquiries with professional excellence. The role uses web-based tools to resolve questions and ensure a positive customer experience in a fast-paced environment.

Requirements include a high school diploma or equivalent, at least 6 months of customer service experience, and ability to type 25+ wpm.