Remote Customer Support Specialist | Fast-Paced, Impactful

Teleperformance USA; Mississippi; À distance; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Health benefits

401(K) plans

Life insurance

Résumé du poste

Teleperformance USA is seeking a Customer Support Specialist to serve as a primary point of contact, handling inbound and outbound communications with professional excellence. This role emphasizes rapid issue resolution and a high-velocity support environment, with requirements including residency in select states and strong typing/Windows skills.

The position includes standard customer service responsibilities such as listening, de-escalation, and occasional upselling, with emphasis on accurate

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsabilités

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Appropriately communicate with customers.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Connaissances

Customer service

Active listening

Communication skills

Problem solving

Upsell ability

Typing speed

Formation

High School Diploma or equivalent

Outils

Windows

Description du poste

Teleperformance USA is seeking a Customer Support Specialist to serve as a primary point of contact, handling inbound and outbound communications with professional excellence. This role emphasizes rapid issue resolution and a high-velocity support environment, with requirements including residency in select states and strong typing/Windows skills.

The position includes standard customer service responsibilities such as listening, de-escalation, and occasional upselling, with emphasis on accurate