Remote Customer Support Specialist | Fast-Paced Help Desk

Teleperformance USA; Illinois; Remote; USD 27,000 - 38,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

Employee discounts

Job summary

Teleperformance USA is seeking a Customer Support Specialist to be the primary contact for clients, handling inbound and outbound inquiries with professionalism in a high-velocity environment. You will resolve questions using web-based tools to ensure a seamless, positive customer experience.

This role emphasizes service delivery and requires at least 6 months of customer service experience, strong typing, and comfort with Windows systems.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Appropriately communicate with customers.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Skills

Customer service

Typing 25 wpm

Windows familiarity

Sales experience

Desktop systems

Education

High school diploma or equivalent

College degree preferred

Job description

Teleperformance USA is seeking a Customer Support Specialist to be the primary contact for clients, handling inbound and outbound inquiries with professionalism in a high-velocity environment. You will resolve questions using web-based tools to ensure a seamless, positive customer experience.

This role emphasizes service delivery and requires at least 6 months of customer service experience, strong typing, and comfort with Windows systems.