Remote Customer Support Specialist | Fast-Paced Growth

careersus-teleperformance; United States; Remote; USD 32,000 - 52,000; Full time

Job summary

Teleperformance is looking for a Customer Support Specialist to serve as the primary contact for clients, handling inbound and outbound communications with professionalism in a fast-paced setting.

Role requires at least 6 months of customer service experience, ability to type 25 wpm, and comfort with Windows-based systems. Work-from-home eligibility is included with national scope for the United States.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and Windows.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Appropriately communicate with customers.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Skills

Process Excellence

Collaboration

Communication

Organizational Skills

Emotional Intelligence

Open-Mindedness

Critical Thinking

Solution-Oriented

Education

High School Diploma or equivalent

Tools

Windows-based systems

Job description

Teleperformance is looking for a Customer Support Specialist to serve as the primary contact for clients, handling inbound and outbound communications with professionalism in a fast-paced setting.

Role requires at least 6 months of customer service experience, ability to type 25 wpm, and comfort with Windows-based systems. Work-from-home eligibility is included with national scope for the United States.