Remote OEM Orders Support Specialist

GCG; Columbus (OH); Remote; USD 45,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Health coverage

401(k) with company match

Generous PTO

Wellness program

Dental and vision plans

Pet insurance

Employee-centric culture

Job summary

GCG’s Custom Engineered Solutions (CES) is seeking Customer Support Representatives to assist OEM and Industrial customers and Account Managers. The role includes handling day-to-day orders, coordinating with internal teams on production and delivery, and resolving issues to ensure an exceptional customer experience.

The ideal candidate is organized, responsive, and detail-oriented, thriving in a fast-paced manufacturing environment.

Qualifications

• 3+ years of customer service, customer support, or sales support experience.
• High School Degree or Equivalent; Associate's or Bachelor’s preferred.
• Proficiency in Microsoft Excel, Word, and other business applications.
• Experience using an ERP system.
• Experience managing high volumes of online orders with accuracy.
• Experience in processing RMAs, including initiating, tracking, and completing returns.
• Ability to manage multiple priorities in a deadline-driven environment.
• Strong verbal and written communication and listening skills.
• Ability to work independently and collaboratively.
• Experience in wire, cable, or electronics manufacturing is a plus.

Responsibilities

• Process and manage customer orders, including POs and EDI.
• Support Account Managers and customers with order status and schedules.
• Coordinate order changes, including expedites, pushouts, and cancellations.
• Manage customer complaints and RMAs through resolution.
• Maintain accurate customer records and communication logs.
• Support contract amendments and special projects.
• Collaborate with Sales, Operations, and Supply Chain to meet customer needs.
• Perform other duties as required.

Skills

Customer Service

Sales Support

Order Processing

MS Excel

ERP System

Education

High School Diploma

Tools

Microsoft Excel

ERP software

Word

Job description

GCG’s Custom Engineered Solutions (CES) is seeking Customer Support Representatives to assist OEM and Industrial customers and Account Managers. The role includes handling day-to-day orders, coordinating with internal teams on production and delivery, and resolving issues to ensure an exceptional customer experience.

The ideal candidate is organized, responsive, and detail-oriented, thriving in a fast-paced manufacturing environment.