Remote Customer Support & Cable Solutions Specialist

GCG; Richmond (VA); Remote; USD 45,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Health coverage

401(k) with match

Generous PTO

Wellness programs

Dental & vision

ID theft protection

Employee-centric culture

Job summary

GCG's Custom Engineered Solutions (CES) is seeking Customer Support Representatives to handle day-to-day customer orders, coordinate with internal teams, and proactively resolve issues to ensure an exceptional customer experience. This role supports OEM and Industrial customers and Account Managers in a fast-paced manufacturing environment.

The position offers a Monday–Friday schedule (8:00am–5:00pm CST/EST) with US remote options, starting salary of $50,000 per year plus comprehensive benefits

Qualifications

• 3+ years in Customer Service, Sales Support or similar.
• High school diploma required; associate/bachelor preferred.
• Proficiency with Microsoft Excel, Word, and business apps.
• Experience using an ERP system.
• Experience handling high volumes of online orders with accuracy.
• Experience processing RMAs (initiation, tracking, completion).
• Ability to manage multiple priorities in a deadline-driven environment.
• Strong verbal and written communication skills.
• Ability to work independently and with teams.
• Experience in wire, cable, or electronics manufacturing is a plus.

Responsibilities

• Process and manage customer orders including POs and EDI.
• Support Account Managers with order status and production schedules.
• Coordinate order changes, expedite, pushouts, and cancellations.
• Manage customer complaints and RMAs through resolution.
• Maintain accurate customer records and logs.
• Support contract amendments and special projects.
• Collaborate with Sales, Operations, and Supply Chain to resolve issues.
• Perform other duties.

Job description

GCG's Custom Engineered Solutions (CES) is seeking Customer Support Representatives to handle day-to-day customer orders, coordinate with internal teams, and proactively resolve issues to ensure an exceptional customer experience. This role supports OEM and Industrial customers and Account Managers in a fast-paced manufacturing environment.

The position offers a Monday–Friday schedule (8:00am–5:00pm CST/EST) with US remote options, starting salary of $50,000 per year plus comprehensive benefits