Remote Customer Support Specialist (Bilingual)

ConnectAmerica, LLC; Tinley Park (IL); À distance; USD 21 000 - 30 000; Plein temps

Résumé du poste

Connect America is seeking a Customer Service Agent based in the United States to be the primary contact with customers via phone, email, and live chat. You will address inquiries, resolve issues, and provide accurate information to support satisfaction and trust.

Document interactions in the CRM, collaborate with internal teams on complex cases, and maintain up-to-date knowledge of products and policies. A high school diploma and strong English communication are required; bilingual skills are a

Qualifications

• High school diploma or equivalent.
• Proven experience in a customer service role or similar position.
• Excellent verbal and written communication skills in English.
• Basic computer proficiency, including familiarity with CRM software and Microsoft Office.
• Ability to handle multiple tasks and manage time effectively in a fast-paced environment.
• Experience working in a call center or customer support environment.

Responsabilités

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Identify and resolve customer issues by troubleshooting problems and providing appropriate solutions.
• Document customer interactions accurately in the company’s CRM system.
• Collaborate with internal teams to escalate and resolve complex issues when necessary.
• Provide product and service information to customers to assist with their decision-making.
• Follow up with customers to ensure their issues have been resolved satisfactorily.
• Maintain up-to-date knowledge of company products, services, policies, and procedures.
• Contribute to continuous improvement by providing feedback on customer trends and potential service enhancements.

Connaissances

Customer service

Communication

Call center experience

Time management

Multitasking

Formation

High school diploma or equivalent

Outils

CRM software

Microsoft Office

Description du poste

Connect America is seeking a Customer Service Agent based in the United States to be the primary contact with customers via phone, email, and live chat. You will address inquiries, resolve issues, and provide accurate information to support satisfaction and trust.

Document interactions in the CRM, collaborate with internal teams on complex cases, and maintain up-to-date knowledge of products and policies. A high school diploma and strong English communication are required; bilingual skills are a