Customer Support Specialist

Talentify; Dallas (TX); Remote; USD 23,000 - 32,000; Full time

Benefits offered by this job

Fully remote

Job summary

Talentify is seeking a Customer Support Specialist to ensure our clients’ customers receive top-notch help. You’ll respond to inquiries via phone, email, and chat, provide fast, friendly assistance, and troubleshoot issues to reach optimal solutions.

This fully remote role requires a US location, fluent English, a reliable internet connection, and the ability to work independently from a home office. Prior customer support experience is a plus; you’ll keep detailed records and stay up to date on

Qualifications

• Remote-friendly role with home-office setup required.
• Must be fluent in English (written and spoken).
• Reliable internet and a computer are required.
• Ability to work independently with minimal supervision.
• Previous customer support experience is a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide fast, friendly, and professional assistance.
• Troubleshoot product and service issues to find solutions.
• Maintain detailed records of customer interactions.
• Stay up to date on client products, services, and policies.
• Collaborate with teammates and share feedback to improve the customer experience.

Skills

Customer-first attitude

Independent worker

Excellent written and verbal comms

Job description

As a Customer Support Specialist, you'll play a key role in ensuring our clients' customers receive top-notch support. Your main responsibilities will include:

• Responding to customer inquiries via phone, email, and/or chat
• Providing fast, friendly, and professional assistance
• Troubleshooting product and service issues to find optimal solutions
• Maintaining detailed and accurate records of customer interactions
• Staying up to date on client products, services, and policies to provide accurate information
• Collaborating with teammates and sharing feedback to continuously improve the customer experience

Requirements

We're looking for highly motivated individuals with a customer-first attitude and the ability to work independently. The ideal candidate will have:

• This is a fully remote position, but you must be located within the United States
• Fluent in speaking, writing, and reading the English language
• A reliable Internet connection and computer
• A positive, professional attitude and a passion for helping others
• The ability to work independently in a distraction-free home office
• Previous customer support experience is a plus, but not required

Benefits

• Fully remote: work from anywhere within the United States
• Full-time and part-time available
• Competitive hourly pay from $20/hr