Remote Customer Care Advocate

Connexus Resource Group; United States; Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

401k Savings Plan

Career Path Development

Monthly Drawings

Paid Time Off

Casual Environment

DailyPay Partner

Job summary

Connexus Resource Group is seeking a Customer Service Representative - Call Center Agent for a remote role in the United States. You will handle inbound/outbound calls, emails, and live chat, delivering professional, solution-oriented support and documenting interactions accurately.

The ideal candidate communicates clearly, stays positive under pressure, and thrives in a fast-paced environment. Core duties include resolving concerns, following up on complex cases, and collaborating with

Qualifications

• Previous customer service experience preferred.
• Call center experience preferred.
• Strong communication and interpersonal skills.
• Positive, upbeat, customer-focused attitude.
• Self-motivated with ability to multitask across systems.
• Excellent grammar, punctuation and spelling.
• Basic computer proficiency (navigation, copy/paste, tabs).

Responsibilities

• Answer inbound and outbound customer interactions via calls, email, and live chat.
• Provide professional, solution-oriented assistance and account support.
• Identify and document priority issues for escalation.
• Follow up on complex interactions to ensure resolution.
• Accurately record interactions and account details across multiple systems.
• Build rapport with customers through positive, solution-focused communication.

Skills

Customer service

Call center experience

Communication skills

Multitasking

Typing 30+ WPM

Reliability

Problem-solving

Job description

Connexus Resource Group is seeking a Customer Service Representative - Call Center Agent for a remote role in the United States. You will handle inbound/outbound calls, emails, and live chat, delivering professional, solution-oriented support and documenting interactions accurately.

The ideal candidate communicates clearly, stays positive under pressure, and thrives in a fast-paced environment. Core duties include resolving concerns, following up on complex cases, and collaborating with