Remote Customer Support Specialist (Spanish/English)

Talentify; Marlborough (MA); Remote; USD 32,000 - 42,000; Full time

Job summary

Connect America is hiring a remote Customer Service Agent in the United States to handle inquiries via phone, email, and live chat, ensuring timely and accurate information about products and services. You will document interactions in CRM, resolve issues, and support a positive customer experience.

The role requires strong English communication, experience in customer service, and the ability to multitask in a fast-paced environment, with bilingual abilities a plus.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or similar role.
• English communication skills required (verbal and written).
• Basic computer proficiency including CRM and MS Office.
• Ability to multitask in a fast-paced environment.
• Experience in a call center or customer support environment.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Identify and resolve customer issues by troubleshooting problems and providing appropriate solutions.
• Document customer interactions accurately in the company's CRM system.
• Collaborate with internal teams to elevate and resolve complex issues when necessary.
• Provide product and service information to customers to assist with their decision-making.
• Follow up with customers to ensure their issues have been resolved satisfactorily.
• Maintain up-to-date knowledge of company products, services, policies, and procedures.
• Contribute to continuous improvement by providing feedback on customer trends and potential service enhancements.

Skills

Verbal & written communication

Time management

Multitasking

Empathy & customer focus

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office

Job description

Connect America is hiring a remote Customer Service Agent in the United States to handle inquiries via phone, email, and live chat, ensuring timely and accurate information about products and services. You will document interactions in CRM, resolve issues, and support a positive customer experience.

The role requires strong English communication, experience in customer service, and the ability to multitask in a fast-paced environment, with bilingual abilities a plus.