Remote Customer Sales Specialist

Teleperformance USA; Ohio; Remote; USD 32,000 - 42,000; Full time

Job summary

Teleperformance USA is seeking a Customer Sales Specialist to act as the primary contact for clients, handling inbound and outbound inquiries with a focus on delivering a seamless customer experience in a fast-paced environment.

The role emphasizes high-quality service, problem solving, and driving sales objectives. Applicants must be at least 18, have basic typing speed, and be comfortable with Windows-based systems. Remote work requires a suitable home setup.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Respond to requests for assistance and/or possible processing payments.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Meet sales objectives as defined.

Skills

Communication skills

Typing speed 25 wpm

Customer service

Windows knowledge

Job description

Teleperformance USA is seeking a Customer Sales Specialist to act as the primary contact for clients, handling inbound and outbound inquiries with a focus on delivering a seamless customer experience in a fast-paced environment.

The role emphasizes high-quality service, problem solving, and driving sales objectives. Applicants must be at least 18, have basic typing speed, and be comfortable with Windows-based systems. Remote work requires a suitable home setup.