Remote Customer Support Specialist

U.S. Army; Valley Falls (KS); Remote; USD 32,000 - 44,000; Full time

Benefits offered by this job

Health benefits

401(K) plan

Life insurance

Job summary

TP is seeking a Remote Customer Support Specialist to be the primary contact for clients, handling inbound and outbound inquiries with professional excellence. You will resolve inquiries using a suite of web-based tools to maintain a seamless customer experience in a fast-paced setting.

Responsibilities include handling inquiries, listening actively, protecting confidential data, and aiming for first-call resolution.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Appropriately communicate with customers.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Skills

Customer service

Communication

Active listening

De-escalation

Typing 25 wpm

Windows proficiency

Education

High School Diploma or equivalent

Job description

TP is seeking a Remote Customer Support Specialist to be the primary contact for clients, handling inbound and outbound inquiries with professional excellence. You will resolve inquiries using a suite of web-based tools to maintain a seamless customer experience in a fast-paced setting.

Responsibilities include handling inquiries, listening actively, protecting confidential data, and aiming for first-call resolution.