Remote Customer Support Specialist

careersus-teleperformance; United States; Remote; USD 34,000 - 48,000; Full time

Job summary

Teleperformance is seeking a Customer Support Specialist to serve as a primary contact for clients, handling inbound and outbound communications with professional excellence in a high-velocity environment.

The role is remote with work-from-home requirements and benefits from TP's broad health and financial offerings. Applicants must be at least 18, have basic Windows skills, and a minimum 6 months of customer service experience.

Qualifications

• High School Diploma or equivalent required.
• Minimum 6 months of customer service experience.
• Able to type at least 25 words per minute.
• 18 years of age or older.
• Comfortable with Windows-based systems.

Responsibilities

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Escalate interactions when necessary and appropriate.
• Track all call related information for auditing and reporting purposes.
• Upsell if required.
• Communicate with customers effectively.
• Calmly de-escalate issues.
• Provide feedback on call issues.

Skills

Customer service

Communication

Problem solving

Time management

Education

High School Diploma or equivalent

Tools

Windows

Job description

Teleperformance is seeking a Customer Support Specialist to serve as a primary contact for clients, handling inbound and outbound communications with professional excellence in a high-velocity environment.

The role is remote with work-from-home requirements and benefits from TP's broad health and financial offerings. Applicants must be at least 18, have basic Windows skills, and a minimum 6 months of customer service experience.