Remote Customer Support Specialist

TP; Malad City (ID); On-site; USD 32,000 - 52,000; Full time

Job summary

TP seeks general customer service professionals to provide post-sale support across multiple sub-families, including remote and distribution center service options. The role emphasizes handling routine inquiries with occasional higher-complexity issues, acting as a liaison between customers and production/distribution, and offering both technical and non-technical assistance in walk-in centers.

Position requires basic knowledge obtained through work experience, may require vocational/technical

Qualifications

• No formal qualifications specified in the ad.

Responsibilities

• Remote Customer Service: Providing customer service and support via phone, online chat, or text.
• Call center-based customer support in response to a high volume of low complexity inquiries
• Customer issues analysis and resolution in response to a lower volume of higher complexity inquiries
• Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility
• Acting as liaison between customers, production and distribution departments related to specific customer orders
• Providing technical and non-technical customer support in a walk-in service center
• Incumbents matching to this specialization are not compensated based on achievement of sales targets.
• Positions on this level requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or basic technical education.
• Requires moderate supervision. Can solve routine issues independently, with occasional deviations or improvement to standard procedures.

Job description

TP seeks general customer service professionals to provide post-sale support across multiple sub-families, including remote and distribution center service options. The role emphasizes handling routine inquiries with occasional higher-complexity issues, acting as a liaison between customers and production/distribution, and offering both technical and non-technical assistance in walk-in centers.

Position requires basic knowledge obtained through work experience, may require vocational/technical