Remote Bilingual Customer Support Specialist

Applied Labs; New York (NY); Remote; USD 42,000 - 60,000; Full time

Job summary

TP is seeking a Remote Customer Service Representative to act as a primary client contact and manage inquiries in a fast-paced environment. You will use web-based tools to resolve issues and ensure a seamless customer experience, with a strong emphasis on service delivery.

Responsibilities include handling inquiries, active listening, confidentiality, first-call resolution, and appropriate communication. This role supports TP's commitment to outstanding service in a remote setting.

Qualifications

• High School Diploma or equivalent.
• Minimum 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Appropriately communicate with customers.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Track all call-related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Skills

6 months customer service experience

18 years of age or older

Type 25 wpm

Windows-based systems

Customer service experience preferred

Education

High School Diploma or equivalent

College degree preferred but not required

Job description

TP is seeking a Remote Customer Service Representative to act as a primary client contact and manage inquiries in a fast-paced environment. You will use web-based tools to resolve issues and ensure a seamless customer experience, with a strong emphasis on service delivery.

Responsibilities include handling inquiries, active listening, confidentiality, first-call resolution, and appropriate communication. This role supports TP's commitment to outstanding service in a remote setting.