Remote Customer Support Specialist

MCI; Louisiana (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

MCI is seeking a Full-Time Call Center Representative for remote, work-at-home support in the United States. You will handle inbound and outbound calls, address customer questions, and document interactions to ensure high-quality service.

Ideal candidates communicate clearly in English, work well under pressure, and collaborate with teammates to meet performance goals in a fast-paced environment.

Qualifications

• Must be 18 years or older.
• High school diploma or GED required.
• Fluent in English.
• Strong verbal and written communication skills.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Answer inbound and/or make outbound customer calls professionally and courteously.
• Assist customers with questions, account inquiries, and general support.
• Resolve customer concerns while maintaining a positive experience.
• Accurately document customer interactions in company systems.
• Meet productivity, quality, and attendance expectations.
• Follow company policies and established call procedures.
• Maintain confidentiality of customer information.
• Collaborate with team members and supervisors to improve customer satisfaction.

Skills

Fluent in English

Strong verbal and written communicatie

Education

High school diploma or GED

Job description

MCI is seeking a Full-Time Call Center Representative for remote, work-at-home support in the United States. You will handle inbound and outbound calls, address customer questions, and document interactions to ensure high-quality service.

Ideal candidates communicate clearly in English, work well under pressure, and collaborate with teammates to meet performance goals in a fast-paced environment.