Remote Customer Support Specialist

Teleperformance; United States; Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k)

Career growth

Diversity & inclusion

Job summary

Teleperformance in the United States is seeking a Customer Support Specialist to be the primary contact for clients, handling inbound and outbound inquiries with professionalism in a fast-paced environment. You will resolve questions using web-based tools to ensure a smooth, positive customer experience.

Qualifications include a high school diploma and at least 6 months of customer service experience. This remote role requires strong communication, active listening, and a solutions‑driven

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Appropriately communicate with customers.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Skills

Customer service

Active listening

Communication

Problem solving

Typing 25 wpm

Windows basics

Education

High School Diploma

College degree preferred

Tools

Windows OS basics

Job description

Teleperformance in the United States is seeking a Customer Support Specialist to be the primary contact for clients, handling inbound and outbound inquiries with professionalism in a fast-paced environment. You will resolve questions using web-based tools to ensure a smooth, positive customer experience.

Qualifications include a high school diploma and at least 6 months of customer service experience. This remote role requires strong communication, active listening, and a solutions‑driven