Remote Customer Support Specialist (Work From Home)

Teleperformance USA; United States; Remote; USD 36,000 - 52,000; Full time

Job summary

Teleperformance USA is seeking a Customer Support Specialist to be the primary contact for clients, handling inbound and outbound inquiries with professionalism. You will resolve inquiries using web tools and strive for a seamless, positive customer experience in a fast-paced environment.

The role requires a high school diploma, at least 6 months of customer service experience, and the ability to type 25+ wpm.

Qualifications

• High School diploma or equivalent is required.
• Minimum of 6 months of customer service experience.
• Must be 18 years or older and able to type at least 25 WPM.
• Comfortable with Windows-based systems and desktop computer use.
• Customer service and/or sales experience is preferred.

Responsibilities

• Handle inbound and outbound customer inquiries with professionalism.
• Provide excellent service through active listening and problem solving.
• Maintain confidentiality of customer information.
• Resolve issues on first contact when possible and escalate as needed.
• Communicate clearly and escalate interactions appropriately.
• De-escalate and resolve issues while keeping the customer informed.
• Escalate when necessary and contribute to auditing and reporting.
• Provide feedback on call issues and opportunities to upsell when appropriate.

Skills

Customer service

Typing speed

Windows familiarity

Communication skills

Education

High School Diploma or equivalent

Job description

Teleperformance USA is seeking a Customer Support Specialist to be the primary contact for clients, handling inbound and outbound inquiries with professionalism. You will resolve inquiries using web tools and strive for a seamless, positive customer experience in a fast-paced environment.

The role requires a high school diploma, at least 6 months of customer service experience, and the ability to type 25+ wpm.