Remote Customer Experience Specialist

InteLogix; United States; Remote; USD 34,000 - 52,000; Full time

Benefits offered by this job

Paid Training

HMO and Group Life Insurance

Paid Time Off

Referral Program

Career Advancement

Job summary

InteLogix, a United States-based company, is seeking a motivated Customer Support Specialist to deliver best-in-class service to clients worldwide via chat and phone. You will resolve inquiries, guide customers through solutions, document interactions, and collaborate with other teams to ensure satisfaction.

The role emphasizes flexibility for weekend and holiday coverage and a proactive approach to improving the customer experience.

Qualifications

• High School Diploma or equivalent.
• BYOD capability.
• Good communication skills.
• Tech-savvy with ability to operate multiple windows and tabs while assisting customers.

Responsibilities

• Serve as the primary point of contact for customers via chat.
• Provide exceptional customer service by addressing inquiries, resolving complaints, and guiding customers through solutions.
• Maintain a thorough understanding of products, services, and policies to effectively assist customers.
• Accurately document customer interactions and transactions across all tools/platforms.
• Collaborate with other departments to resolve customer issues and elevate complex problems as necessary.
• Strive to exceed customer satisfaction goals and performance metrics.
• Continuously seek opportunities to improve the customer experience and streamline processes.
• Stay updated on product knowledge and industry trends to better assist customers.
• Ability to work within the defined hours of operation with flexibility needed on weekends and holidays.

Skills

BYOD capability

Good communication skills

Tech-savvy

Education

High School Diploma or equivalent

Job description

InteLogix, a United States-based company, is seeking a motivated Customer Support Specialist to deliver best-in-class service to clients worldwide via chat and phone. You will resolve inquiries, guide customers through solutions, document interactions, and collaborate with other teams to ensure satisfaction.

The role emphasizes flexibility for weekend and holiday coverage and a proactive approach to improving the customer experience.