Remote Customer Support Specialist

MCI; North Carolina; On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Incentives & Rewards

Job summary

MCI is seeking Remote Call Center Representatives to join its customer support team. You will be responsible for answering inbound calls, resolving customer issues, and documenting interactions in the CRM system.

The ideal candidate must be at least 18 years old, possess a high school diploma or GED, and have 1+ year of experience in a customer service role. This position offers various benefits including paid time off and health coverage.

Qualifications

• Must be 18 years or older.
• 1+ year of experience in a call center or customer service role.
• Reliable internet connection and a quiet home workspace.

Responsibilities

• Answer inbound calls and respond to customer inquiries.
• Resolve customer issues efficiently.
• Document all interactions accurately in the CRM system.

Skills

Excellent verbal and written communication skills

Ability to multitask and manage time effectively

Proficient with computers and customer service software

Education

High school diploma or GED

Job description

MCI is seeking Remote Call Center Representatives to join its customer support team. You will be responsible for answering inbound calls, resolving customer issues, and documenting interactions in the CRM system.

The ideal candidate must be at least 18 years old, possess a high school diploma or GED, and have 1+ year of experience in a customer service role. This position offers various benefits including paid time off and health coverage.