Remote Customer Support Specialist — Fast-Paced & Impactful

Teleperformance USA; Wyoming (OH); Remote; USD 32,000 - 42,000; Full time

Job summary

Teleperformance USA is seeking a Customer Support Specialist to serve as a primary contact for clients, handling inbound and outbound inquiries with professionalism in a high-velocity environment.

The role offers work-from-home options, requires a minimum 18 years of age, a High School diploma, and at least 6 months of customer service experience. Strong typing (25 wpm) and comfort with Windows-based systems are essential assets for success.

Qualifications

• High School diploma or equivalent required.
• Minimum 6 months of customer service experience.
• Must be 18 years or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle inbound and outbound customer inquiries with professionalism.
• Provide excellent service through active listening and accurate information.
• Protect confidential customer information and respond sensitively.
• Aim to resolve issues on the first call by being proactive.
• Escalate interactions when necessary and track call-related information for auditing.
• Upsell if required and contribute to a positive customer experience.

Skills

Typing 25 wpm

Windows-based systems

Customer service experience

Sales experience

Desktop familiarity

Education

High School diploma or equivalent

College degree preferred

Job description

Teleperformance USA is seeking a Customer Support Specialist to serve as a primary contact for clients, handling inbound and outbound inquiries with professionalism in a high-velocity environment.

The role offers work-from-home options, requires a minimum 18 years of age, a High School diploma, and at least 6 months of customer service experience. Strong typing (25 wpm) and comfort with Windows-based systems are essential assets for success.