Remote Customer Support Specialist

Five Star Solutions; Nashville (TN); Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

BYOD allowed

Paid training

EOE/Veterans/Disabled/LGBT employer

Job summary

Five Star Solutions is seeking friendly, patient customer service reps to handle inbound calls about goods and services. This BYOD remote role serves clients across many states and requires adherence to scripts, identification of customer needs, and offering solutions or alternatives.

Responsibilities include upselling when appropriate, staying composed, and maintaining punctuality. Paid training is provided; positions are Full Time or Part Time with 20-40 hours per week.

Qualifications

• 3-6 months customer service or customer support experience preferred.
• 3-6 months call center or office background experience a plus.
• Basic computer skills.
• Quick learner and able to work independently.
• Strong phone and verbal communication skills along with active listening.
• Must be 18 years of age.
• A background check applicable with state and federal laws will be required.

Responsibilities

• Manage large amounts of inbound calls in a timely manner.
• Follow communication scripts when handling different topics.
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives.
• Access company and client resources provided to accurately handle the call.
• Seize opportunities to upsell products when they arise.
• Skillfully change from one task to another without loss of efficiency or composure.
• Be available at your desk, maintaining punctuality and attendance at all scheduled times.
• Remain positive and professional in all customer interactions.
• Flexibility to cross train as requested.
• Bring Your Own Device (BYOD).

Skills

Customer service

Call center

Basic computer skills

Independent worker

Phone skills

18+

Job description

Five Star Solutions is seeking friendly, patient customer service reps to handle inbound calls about goods and services. This BYOD remote role serves clients across many states and requires adherence to scripts, identification of customer needs, and offering solutions or alternatives.

Responsibilities include upselling when appropriate, staying composed, and maintaining punctuality. Paid training is provided; positions are Full Time or Part Time with 20-40 hours per week.