Remote Customer Support Specialist

Teleperformance; United States; Remote; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health benefits

401(K) plan

Life insurance

Employee discounts

Job summary

Teleperformance is seeking a Customer Support Specialist based in the United States to serve as the primary contact for clients, handling inbound and outbound inquiries with a focus on first-call resolution in a high-velocity environment.

The role requires at least 6 months of customer service experience, strong communication skills, and proficiency with Windows-based systems. A remote-work setup is required, with flexible shifts and ongoing training provided.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Appropriately communicate with customers.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Skills

Customer service

Typing speed

Windows familiarity

Communication

Problem solving

Education

High School Diploma or equivalent

Job description

Teleperformance is seeking a Customer Support Specialist based in the United States to serve as the primary contact for clients, handling inbound and outbound inquiries with a focus on first-call resolution in a high-velocity environment.

The role requires at least 6 months of customer service experience, strong communication skills, and proficiency with Windows-based systems. A remote-work setup is required, with flexible shifts and ongoing training provided.