Remote Customer Support & Solutions Specialist

The Sydney Call Centre; United States; Remote; USD 34,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Life Insurance

Career growth opportunities

Paid training

Casual dress code

Job summary

The Sydney Call Centre is seeking a full-time remote Customer Service Representative (Manitoba) to handle inbound calls, troubleshoot issues, and support customers for leading brands. You will work from home across the country, participate in training, and have opportunities for advancement into supervisory roles; strong communication and multitasking are essential.

Join a team that values training, growth, and a positive customer experience.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow up on customer issues.
• Aptitude for conflict resolution, problem solving, and negotiation.
• Must be customer service oriented, empathetic, responsive, patient, and conscientious.
• Ability to multi-task, stay focused, and self-manage.
• Strong team orientation and customer focus.
• Ability to thrive in a fast-paced environment with change and ambiguity.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Recognize sales opportunity and apply sales skills to upgrade.
• Explain and position products and processes with customers.
• Escalate customer dissatisfaction to the managerial team as appropriate.
• Ensure first call resolution through problem solving and effective call handling.

Skills

Communication skills

Typing 20 wpm

MS Office

Windows OS

Customer service

Multi-tasking

Problem solving

Team player

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows OS

Job description

The Sydney Call Centre is seeking a full-time remote Customer Service Representative (Manitoba) to handle inbound calls, troubleshoot issues, and support customers for leading brands. You will work from home across the country, participate in training, and have opportunities for advancement into supervisory roles; strong communication and multitasking are essential.

Join a team that values training, growth, and a positive customer experience.