Remote Customer Success & Support Specialist

The Sydney Call Centre; United States; Remote; USD 30,000 - 42,000; Full time

Benefits offered by this job

PTO

Health benefits

Job summary

The Sydney Call Center in the United States is seeking entry-level Remote Customer Service Representatives to support inbound/outbound customer service and sales for diverse clients. You will handle inquiries, troubleshoot basic tech issues, and deliver quality product and service experiences from home.

This role offers on-the-job paid training; prior call center experience isn’t required, but customer service, tech support, inside sales, or back-office experience is a plus.

Qualifications

• Must be 18 years or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words per minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Highly reliable with regular attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow-up on customer issues.
• Aptitude for conflict resolution and negotiation.
• Customer service oriented (empathetic, responsive, patient).
• Ability to multi-task, stay focused and self-manage.
• Strong team orientation and customer focus.
• Thrive in fast-paced environments with change and ambiguity.

Responsibilities

• Listen to customers, understand needs, and resolve issues.
• Use systems and technology to complete account tasks.
• Recognize sales opportunities and upgrade where appropriate.
• Explain and position products and processes to customers.
• Escalate dissatisfaction when needed to management.
• Strive for first call resolution through effective problem solving.

Skills

Communication

Typing

Reliability

Conflict resolution

Team oriented

Multi-tasking

Customer service

Problem solving

Adaptability

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

The Sydney Call Center in the United States is seeking entry-level Remote Customer Service Representatives to support inbound/outbound customer service and sales for diverse clients. You will handle inquiries, troubleshoot basic tech issues, and deliver quality product and service experiences from home.

This role offers on-the-job paid training; prior call center experience isn’t required, but customer service, tech support, inside sales, or back-office experience is a plus.