Remote Customer Service Representative (Manitoba)

MCI; California; Remote; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Health coverage options

Opportunities for career growth

Casual dress code

Job summary

MCI is seeking a Remote Customer Service Representative to support inbound and outbound customer service and sales projects. This entry-level position offers on-the-job paid training and does not require previous contact center experience.

Responsibilities include resolving customer inquiries, recognizing sales opportunities, and ensuring a best-in-class customer experience. Ideal candidates possess strong communication and problem-solving skills, are reliable, and have a customer-service oriented approach.

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words per minute).
• Strong aptitude for conflict resolution, problem solving, and negotiation.
• Customer-service oriented: empathetic, responsive, patient.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Recognize sales opportunities and apply sales skills to upsell products and services.
• Interact with hundreds of customers weekly to resolve support issues.
• Ensure first-call resolution through problem solving and effective call handling.

Skills

Organizational skills

Written communication

Oral communication

Conflict resolution

Customer service orientation

Multi-tasking

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

Remote Customer Service Representative

We are seeking call center representatives to support inbound and outbound customer service and sales projects for a variety of clients. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, and provide customers with quality products and services.

Position Overview

This entry-level position offers on-the-job paid training. Prior contact center experience is not required, though experience in customer service, technical support, inside sales, or back‑office support is a plus.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues
• Utilize systems and technology to complete account management tasks
• Recognize sales opportunities and apply sales skills to upsell products and services
• Explain and position the products and processes with customers
• Appropriately elevate dissatisfied customers to the managerial team
• Ensure first‑call resolution through problem solving and effective call handling
• Interact with hundreds of customers weekly to resolve support issues and sell new products and services, ensuring a best‑in‑class customer experience

Qualifications

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words per minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating system
• Highly reliable with regular attendance and punctuality
• Ability to evaluate, troubleshoot, and follow up on customer issues
• Strong aptitude for conflict resolution, problem solving, and negotiation
• Customer‑service oriented (empathetic, responsive, patient, conscientious)
• Ability to multi‑task, stay focused, and self‑manage
• Strong team orientation and customer focus
• Ability to thrive in a fast‑paced environment where change and ambiguity are prevalent
• Excellent interpersonal skills and ability to build relationships with team and customers

Conditions of Employment

• Authorized to work in the country where the position is located
• Willing to submit to a Level II background and/or security investigation with a fingerprint; job offer contingent on results
• Willing to submit to drug screening; job offer contingent on results (not applicable in Canada)

Compensation and Benefits

• Starting compensation based on experience
• Paid time off and paid holidays
• Full‑time employees eligible for supplemental health coverage through Blue Cross
• Life insurance options
• Accident and critical illness insurance
• Opportunities for career growth and internal promotions
• Paid training while earning a paycheck
• Casual dress code

Diversity & Inclusion

All employees and applicants are treated equally and hired based on merit and qualifications under applicable laws. MCI is an equal‑opportunity employer and complies with all anti‑discrimination regulations.