Remote Call Center Specialist – Customer Support & Sales

The Sydney Call Centre; United States; Remote; USD 19,286 - 30,307; Full time

Benefits offered by this job

PTO & holidays

Health benefits

Life insurance

Supplemental insurance

Career growth

Paid training

Casual dress code

Team environment

Job summary

MCI is seeking Manitoba work-at-home customer service, help desk, technical support, and sales representatives to support April demand. In these roles, you will handle inbound customer inquiries, troubleshoot basic technical issues, and assist customers in adding or removing products and services.

The company will provide necessary equipment and a home broadband connection is required, with emphasis on excellent customer care and sales opportunities across the country.

Qualifications

• High school diploma or equivalent required.
• Excellent written and oral communication skills.
• Ability to type 20+ wpm and use MS Office.
• Basic understanding of Windows OS and Microsoft products.

Responsibilities

• Handle inbound customer inquiries via phone, email, and chat.
• Troubleshoot basic technical issues and assist with product orders.
• Identify sales opportunities and upsell offerings.
• Maintain accurate account information and document interactions.
• Escalate complex issues to supervisors when needed.

Skills

Communication skills

Typing speed

Organizational skills

Team orientation

Customer focus

Multi-tasking

Problem solving

Empathy

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows OS

Job description

MCI is seeking Manitoba work-at-home customer service, help desk, technical support, and sales representatives to support April demand. In these roles, you will handle inbound customer inquiries, troubleshoot basic technical issues, and assist customers in adding or removing products and services.

The company will provide necessary equipment and a home broadband connection is required, with emphasis on excellent customer care and sales opportunities across the country.