Remote Customer Service & Tech Support Specialist

The Sydney Call Centre; United States; Remote; USD 25,593 - 38,390; Full time

Job summary

The Sydney Call Centre is seeking a full-time remote customer service representative based in Nova Scotia to support inbound customer service, help desk, and back‑office processing for public and commercial clients.

You will handle inbound calls, troubleshoot basic technical issues, and build strong relationships while professionally representing some of the world’s most recognizable brands. Comprehensive training and clear advancement paths are offered.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• The ability to evaluate, troubleshoot, and follow up on customer issues.
• An aptitude for conflict resolution, problem solving, and negotiation.
• Must be customer service oriented (empathetic, responsive, patient, and conscientious).
• Ability to multi‑task, stay focused and self‑manage.
• Strong team orientation and customer focus.
• The ability to thrive in a fast‑paced environment where change and ambiguity are prevalent.
• Excellent interpersonal skills and the ability to build relationships with your team and customers.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues
• Utilize systems and technology to complete account management tasks
• Recognize sales opportunities and apply sales skills to upgrade
• Explain and position the products and processes with customers
• Appropriately escalate customer dissatisfaction with the managerial team
• Ensure first‑call resolution through problem solving and effective call handling

Skills

Communication skills

Typing 20+ wpm

Microsoft Office

Windows OS

Customer service oriented

Multitasking

Team player

Conflict resolution

Attention to attendance

Problem solving

Relationship building

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows OS

Job description

The Sydney Call Centre is seeking a full-time remote customer service representative based in Nova Scotia to support inbound customer service, help desk, and back‑office processing for public and commercial clients.

You will handle inbound calls, troubleshoot basic technical issues, and build strong relationships while professionally representing some of the world’s most recognizable brands. Comprehensive training and clear advancement paths are offered.