Remote Customer Service Rep | Entry-Level, Paid Training

The Sydney Call Centre; United States; Remote; USD 22,749 - 29,859; Full time

Benefits offered by this job

Health benefits

Paid time off

Life insurance

Career growth

Paid training

Casual dress code

Job summary

The Sydney Call Centre is seeking an entry-level, full-time remote Customer Service Representative to support clients from Manitoba. You will handle inbound calls, troubleshoot basic issues, and build relationships while representing several well-known brands.

The role emphasizes strong communication, problem-solving, and the ability to work independently in a fast-paced environment. Training is provided with benefits and room for growth within a team‑oriented organization.

Qualifications

• 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational and communication skills.
• Ability to type 20+ words per minute.
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Understanding of Windows operating system.
• Reliability with attendance and punctuality.
• Ability to troubleshoot and follow up on issues.
• Aptitude for conflict resolution and problem solving.
• Customer-service orientation: empathetic, responsive, patient.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Recognize sales opportunities and apply sales skills to upgrade.
• Explain and position products and processes to customers.
• Escalate customer dissatisfaction to the managerial team.
• Ensure first-call resolution through problem-solving and effective call handling.

Skills

Organizational skills

Communication skills

Typing 20+ WPM

MS Office

Windows OS

Multitasking

Team player

Customer service

Conflict resolution

Problem solving

Empathy

Attention to detail

Education

High school diploma

Tools

Microsoft Office Suite

Job description

The Sydney Call Centre is seeking an entry-level, full-time remote Customer Service Representative to support clients from Manitoba. You will handle inbound calls, troubleshoot basic issues, and build relationships while representing several well-known brands.

The role emphasizes strong communication, problem-solving, and the ability to work independently in a fast-paced environment. Training is provided with benefits and room for growth within a team‑oriented organization.