Remote Customer Support Rep — Paid Training & Growth

The Sydney Call Centre; United States; Remote; USD 24,171 - 35,546; Full time

Benefits offered by this job

Paid time off

Health coverage (Blue Cross)

Life insurance and critical illness

Career growth opportunities

Paid training

Collaborative culture

Casual dress code

Job summary

The Sydney Call Centre is seeking an Entry-Level Remote Customer Service Representative (Nova Scotia) for a full-time remote role. You will handle inbound calls and emails from customers nationwide, provide basic tech support, and identify upsell opportunities while maintaining first-call resolution.

You should have a high school diploma, excellent communication skills, and the ability to multi-task. Training will be provided and you will work in a collaborative, casual environment with health

Qualifications

• Minimum age 18 years.
• High school diploma or equivalent.
• Excellent oral and written communication skills.
• Typing speed of at least 20 words per minute.
• Basic knowledge of Microsoft Office (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Reliable with regular attendance and punctuality.
• Ability to troubleshoot, evaluate, and follow‑up on customer issues.
• Strong conflict‑resolution, problem‑solving, and negotiation skills.
• Customer‑service oriented (empathetic, responsive, patient, conscientious).
• Capacity to multi‑task, stay focused, and self‑manage.
• Team orientation and customer focus.
• Ability to thrive in a fast‑paced, change‑heavy environment.
• Excellent interpersonal skills to build relationships with team and customers.

Responsibilities

• Handle inbound calls and emails from customers nationwide to resolve support issues.
• Provide technical assistance, troubleshoot basic problems, and route complex issues to escalation teams.
• Sell new products and services by identifying upsell opportunities and applying sales techniques.
• Use company systems (CRM, ticketing, knowledge base) to complete account‑management tasks.
• Explain and position products and processes to customers in a clear, professional manner.
• Escalate customer dissatisfaction to management when appropriate.
• Maintain first‑call resolution through effective problem‑solving and call‑handling best practices.

Skills

Communication

Typing 20 wpm

Customer service

Problem solving

Team orientation

Multitasking

Education

High school diploma or equivalent

Tools

Excel

PowerPoint

Word

Outlook

Job description

The Sydney Call Centre is seeking an Entry-Level Remote Customer Service Representative (Nova Scotia) for a full-time remote role. You will handle inbound calls and emails from customers nationwide, provide basic tech support, and identify upsell opportunities while maintaining first-call resolution.

You should have a high school diploma, excellent communication skills, and the ability to multi-task. Training will be provided and you will work in a collaborative, casual environment with health