Remote Customer Support & Solutions Advocate

MCI Military Recruitment; Gypsum Township (KS); Hybrid; USD 32,000 - 52,000; Full time

Job summary

MCI is seeking a Customer Service Representative to join our team in the United States. You will handle customer inquiries, provide accurate information, and resolve issues to ensure a positive experience.

The role requires excellent communication, problem-solving, and the ability to thrive in a fast-paced, high-energy environment. Ideal candidates are 18+ with a high school diploma, solid organizational skills, and proficiency in Microsoft Office.

Qualifications

• High school diploma or equivalent is required.
• Excellent written and verbal communication skills are essential.
• Ability to type 20+ words per minute is preferred.
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Strong organizational skills and reliability, with good attendance.
• Ability to multi-task in a fast-paced environment and resolve customer issues.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues
• Utilize systems and technology to complete account management tasks
• Recognize sales opportunities and apply sales skills to upgrade
• Explain and position products and processes with customers
• Escalate customer dissatisfaction to the managerial team
• Aim for first call resolution through effective problem solving and call handling

Skills

Excellent communication skills

Organizational skills

Written and oral communication

Typing 20+ wpm

MS Office knowledge

Windows operating system understanding

Customer service oriented

Multi-tasking

Team oriented

Problem solving

Education

High school diploma or equivalent

Job description

MCI is seeking a Customer Service Representative to join our team in the United States. You will handle customer inquiries, provide accurate information, and resolve issues to ensure a positive experience.

The role requires excellent communication, problem-solving, and the ability to thrive in a fast-paced, high-energy environment. Ideal candidates are 18+ with a high school diploma, solid organizational skills, and proficiency in Microsoft Office.