Remote Customer Support & Scheduling Coordinator

Talentoma; Louisiana (MO); Remote; USD 64,000 - 70,000; Full time

Benefits offered by this job

Fully remote work-from-home position.

Full-time professional schedule.

U.S.-based remote work opportunity.

Structured onboarding and training.

Digital customer-support and tools.

Supportive remote work environment.

Job summary

Talentoma is seeking a Remote Customer Support Coordinator to join our fully remote, full-time team. You will coordinate customer support requests, track inquiries and follow-ups, help schedule calls and follow-ups to ensure timely routing to the right resources.

Entry-level applicants are encouraged to apply. You will learn CRM and support platforms while maintaining accurate records, communicating status to customers, and collaborating with internal teams to resolve issues efficiently.

Qualifications

• Entry-level applicants welcome.
• Strong organizational and coordination skills.
• Excellent customer-service abilities.
• Clear written and verbal communication.
• Strong attention to detail.
• Basic computer and internet proficiency.
• Comfortable learning CRM and support platforms.
• Ability to manage multiple routine requests.
• Reliable follow-through and time-management skills.
• Comfortable working independently in a remote environment.

Responsibilities

• Coordinate incoming customer support requests.
• Track customer inquiries and outstanding follow-up activities.
• Maintain accurate support records and customer information.
• Assist with scheduling customer calls and support appointments.
• Communicate request status and routine updates to customers.
• Coordinate with internal teams to support customer needs.
• Update customer-support and CRM systems.
• Organize support documentation and case information.
• Monitor open requests for timely follow-up.
• Help ensure customer inquiries are routed appropriately.
• Escalate complex requests according to established procedures.

Skills

Customer service

Communication

Organization

Time management

CRM learning

Multitasking

Attention to detail

Computers

Independent work

Remote work

Tools

CRM software

Job description

Talentoma is seeking a Remote Customer Support Coordinator to join our fully remote, full-time team. You will coordinate customer support requests, track inquiries and follow-ups, help schedule calls and follow-ups to ensure timely routing to the right resources.

Entry-level applicants are encouraged to apply. You will learn CRM and support platforms while maintaining accurate records, communicating status to customers, and collaborating with internal teams to resolve issues efficiently.