Remote Customer Care Coordinator (Entry-Level, Full-Time)

Talentoma; Michigan; On-site; USD 42,000 - 52,000; Full time

Job summary

Talentoma is seeking a Remote Customer Care Coordinator to support our customer-service workflow from home. This entry-level, full-time role focuses on handling requests, follow-ups, scheduling, and clear communication with clients. You will maintain records, coordinate with internal teams, monitor pending items, and ensure timely updates.

Strong verbal and written communication, attention to detail, and comfort with CRM tools are essential. Fully remote, U.S.-based.

Qualifications

• Entry-level candidates encouraged.
• Strong verbal and written communication.
• Good organizational and coordination abilities.
• Comfortable communicating with customers by phone and digitally.
• Strong attention to detail.
• Good scheduling and calendar-management skills.
• Basic computer and CRM proficiency.
• Ability to prioritize multiple routine tasks.
• Reliable follow-through and time management.
• Comfortable working independently in a remote environment.

Responsibilities

• Coordinate customer-care requests through approved systems.
• Respond to routine customer questions and inquiries.
• Organize customer follow-up activities and next steps.
• Schedule appropriate customer conversations or appointments.
• Maintain accurate customer information and interaction records.
• Document requests, outcomes, and pending actions.
• Coordinate follow-up between customers and internal team members.
• Monitor outstanding customer requests.
• Communicate updates and scheduling information professionally.
• Help maintain an organized and responsive customer-service workflow.

Skills

Customer service

Communication

Scheduling

Organization

Time management

Remote work

Phone & email

Tools

CRM software

Scheduling tools

Job description

Talentoma is seeking a Remote Customer Care Coordinator to support our customer-service workflow from home. This entry-level, full-time role focuses on handling requests, follow-ups, scheduling, and clear communication with clients. You will maintain records, coordinate with internal teams, monitor pending items, and ensure timely updates.

Strong verbal and written communication, attention to detail, and comfort with CRM tools are essential. Fully remote, U.S.-based.