Remote Customer Success Associate

Talentoma; Michigan; On-site; USD 38,000 - 52,000; Full time

Job summary

Talentoma is hiring a Remote Customer Success Coordinator in the United States. This entry-level, full-time role focuses on customer follow-ups, service requests, and ongoing communication to ensure a smooth customer experience.

You will coordinate follow-ups, maintain records, schedule conversations, and communicate status updates to customers and internal teams. This position emphasizes organization, attention to detail, and comfort with learning CRM systems while collaborating with a remote

Qualifications

• Entry-level role requiring strong organizational and coordination skills.
• Clear written and verbal communication is essential.
• Customer-focused approach with ability to prioritize follow-ups.
• Comfortable learning CRM systems and using email/calendar tools.

Responsibilities

• Coordinate routine customer follow-up activities.
• Maintain organized customer records and communication histories.
• Track open requests and outstanding customer needs.
• Schedule customer conversations or service-related activities.
• Communicate status updates to customers and internal team members.
• Help organize customer onboarding and engagement tasks.
• Respond to routine customer questions using approved resources.
• Document customer feedback and recurring service concerns.
• Coordinate information between customers and internal teams.
• Monitor assigned customer activity for pending actions.
• Escalate issues that require specialized support.

Skills

Organization

Coordination

Communication

Customer focus

Prioritization

Detail oriented

CRM learning

Email & Calendar

Remote collaboration

Job description

Talentoma is hiring a Remote Customer Success Coordinator in the United States. This entry-level, full-time role focuses on customer follow-ups, service requests, and ongoing communication to ensure a smooth customer experience.

You will coordinate follow-ups, maintain records, schedule conversations, and communicate status updates to customers and internal teams. This position emphasizes organization, attention to detail, and comfort with learning CRM systems while collaborating with a remote