Remote Customer Care Associate | Full-Time

Talentoma; Nebraska; On-site; USD 34,000 - 40,000; Full time

Job summary

Talentoma is seeking an entry-level Remote Customer Relations Representative to join our fully remote, full-time team. This role focuses on professional customer communication and relationship support, handling inquiries, follow-up, information requests, and routine service needs while keeping records accurate.

You will communicate with customers through approved channels, listen to understand questions, provide accurate information, document interactions, and escalate concerns when needed.

Qualifications

• Entry-level candidates encouraged to apply.
• Strong verbal and written communication skills.
• Excellent active listening abilities.
• Comfortable speaking with customers by phone.
• Proficient in basic computer and internet skills.
• Willingness to learn customer-management systems.
• Detail-oriented with good organization.
• Able to work independently in a fully remote environment.

Responsibilities

• Communicate with customers through approved channels.
• Listen to understand questions and concerns.
• Provide accurate routine information.
• Assist with standard customer requests.
• Document interactions and follow-up requirements.
• Maintain accurate customer information.
• Complete assigned customer follow-up.
• Coordinate information with team members.
• Escalate concerns per procedures.
• Maintain professional and respectful communication.
• Support positive customer relationships through dependable service.

Skills

Verbal communication

Written communication

Active listening

Phone communication

Attention to detail

Organization

Remote work

Independence

Tools

CRM software

Job description

Talentoma is seeking an entry-level Remote Customer Relations Representative to join our fully remote, full-time team. This role focuses on professional customer communication and relationship support, handling inquiries, follow-up, information requests, and routine service needs while keeping records accurate.

You will communicate with customers through approved channels, listen to understand questions, provide accurate information, document interactions, and escalate concerns when needed.