Inbound Insurance Support & Sales Pro

MCI; North Dakota; Remote; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Paid Training

Career Growth

Incentives & Rewards

Job summary

MCI Careers is hiring for a customer service position based in North Dakota. Candidates will manage inbound and outbound customer interactions, ensuring a top-notch customer experience. Ideal applicants should possess strong organizational and communication skills and be willing to learn. The role includes various benefits such as paid time off, health coverage, and opportunities for advancement within the company. Candidates over 18 with a high school diploma are encouraged to apply.

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words a minute).
• Basic understanding of Windows operating system.
• Strong team orientation and customer focus.

Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Utilize knowledge base to accurately answer customer questions.
• Listen to customers, understand their needs, and resolve customer issues.
• Accurately document and process customer orders.
• Adhere to all attendance and work schedule requirements.

Skills

Organizational skills

Communication skills

Problem-solving

Customer service orientation

Multi-tasking

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI Careers is hiring for a customer service position based in North Dakota. Candidates will manage inbound and outbound customer interactions, ensuring a top-notch customer experience. Ideal applicants should possess strong organizational and communication skills and be willing to learn. The role includes various benefits such as paid time off, health coverage, and opportunities for advancement within the company. Candidates over 18 with a high school diploma are encouraged to apply.