Remote Customer Support & Sales Pro

MCI; California; Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid training

Remote work

Job summary

MCI is hiring a Work-from-Home Customer Service Representative to support inbound and outbound customer service and sales projects for a wide variety of clients. This entry-level role offers on-the-job paid training and the opportunity to learn across multiple product lines.

You will handle inquiries, troubleshoot basic technical issues, and deliver quality service. Strong communication and reliability are essential in a fast-paced, remote environment.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• The ability to evaluate, troubleshoot, and follow-up on customer issues.
• An aptitude for conflict resolution, problem solving and negotiation.
• Must be customer service oriented (empathetic, responsive, patient, and conscientious).
• Ability to multi-task, stay focused and self-manage.
• Strong team orientation and customer focus.
• The ability to thrive in a fast-paced environment where change and ambiguity prevalent.
• Excellent interpersonal skills and the ability to build relationships with your team and customers.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues
• Utilize systems and technology to complete account management tasks
• Recognize sales opportunity and apply sales skills to upgrade
• Explain and position the products and processes with customers
• Appropriately escalate customer dissatisfaction with managerial team
• Ensure first call resolution through problems solving and effective call handling

Skills

Excellent communication

Typing 20+ wpm

Microsoft Office Suite

Windows operating system basics

Reliability & punctuality

Multitasking

Team orientation

Customer service oriented

Problem solving

Conflict resolution

Education

High school diploma or equivalent

Tools

Windows OS

Job description

MCI is hiring a Work-from-Home Customer Service Representative to support inbound and outbound customer service and sales projects for a wide variety of clients. This entry-level role offers on-the-job paid training and the opportunity to learn across multiple product lines.

You will handle inquiries, troubleshoot basic technical issues, and deliver quality service. Strong communication and reliability are essential in a fast-paced, remote environment.