Remote Customer Support & Sales Agent

Visa Hunt; United States; Remote; USD 34,000 - 42,000; Full time

Job summary

MCI is actively seeking remote customer care professionals to support nationwide client interactions, resolving issues, and upselling when appropriate. The role emphasizes strong communication, a customer-first mindset, and the ability to work autonomously from home.

You will collaborate with team members to ensure high-quality customer experiences. The position offers a flexible, remote work setup, with opportunities for growth within a global tech-enabled services organization.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• The ability to evaluate, troubleshoot, and follow-up on customer issues.
• An aptitude for conflict resolution, problem solving and negotiation.
• Must be customer service oriented (empathetic, responsive, patient, and conscientious).
• Ability to multi-task, stay focused and self-manage.
• Strong team orientation and customer focus.
• The ability to thrive in a fast-paced environment where change and ambiguity prevalent.
• Excellent interpersonal skills and the ability to build relationships with your team and customers.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues
• Utilize systems and technology to complete account management tasks
• Recognize sales opportunity and apply sales skills to upgrade
• Explain and position the products and processes with customers
• Appropriately elevate customer dissatisfaction with managerial team
• Ensure first call resolution through problems solving and effective call handling

Skills

18 years or older

High school diploma or equivalent

Excellent communication skills

Typing 20+ wpm

Microsoft Office knowledge

Windows operating system knowledge

Reliable attendance

Issue evaluation & troubleshooting

Conflict resolution & negotiation

Customer service orientation

Multi-tasking & self-management

Team orientation & customer focus

Adaptability in fast-paced/ambiguous环境

Interpersonal relationship building

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI is actively seeking remote customer care professionals to support nationwide client interactions, resolving issues, and upselling when appropriate. The role emphasizes strong communication, a customer-first mindset, and the ability to work autonomously from home.

You will collaborate with team members to ensure high-quality customer experiences. The position offers a flexible, remote work setup, with opportunities for growth within a global tech-enabled services organization.