Remote Customer Support Agent

MCI; Kansas; On-site; USD 32,000 - 42,000; Full time

Job summary

MCI is actively seeking a focused Call Center Representative to deliver excellent customer support from a remote home-based setting. You will handle inquiries, resolve issues, and guide customers to the right solutions within a fast-paced environment.

Ideal candidates are reliable, customer-focused, and comfortable navigating multiple systems while maintaining data confidentiality and meeting performance targets.

Qualifications

• Must be 18 years or older.
• High school diploma or GED required.
• Fluent in English with strong verbal and written communication.
• Ability to multitask and work in a fast-paced environment.
• Excellent problem-solving and active listening abilities.

Responsibilities

• Answer inbound and/or make outbound calls professionally and courteously.
• Assist customers with questions, account inquiries, and general support.
• Resolve customer concerns while maintaining a positive experience.
• Accurately document customer interactions in company systems.
• Meet productivity, quality, and attendance expectations.
• Follow company policies and established call procedures.
• Maintain confidentiality of customer information.
• Collaborate with team members and supervisors to improve customer satisfaction.

Skills

Fluent English

Verbal communication

Written communication

Active listening

Problem solving

Multitasking

Education

High school diploma or GED

Tools

CRM software

Job description

MCI is actively seeking a focused Call Center Representative to deliver excellent customer support from a remote home-based setting. You will handle inquiries, resolve issues, and guide customers to the right solutions within a fast-paced environment.

Ideal candidates are reliable, customer-focused, and comfortable navigating multiple systems while maintaining data confidentiality and meeting performance targets.