Remote Customer Support Rep — Paid Training & Growth

ibex; New Braunfels (TX); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Work from home

Paid training

401k, Health, dental, and vision

PTO, referral bonuses

Free cell phone for all employees

Job summary

Ibex is hiring a Customer Support Representative to assist residential utility customers from a remote home-based setup. You’ll handle billing questions, payments, and service changes while delivering clear, compassionate guidance to customers.

Successful candidates bring strong communication, problem solving, and teamwork. The role emphasizes reliable internet, a camera on during shifts, and a supportive team with coaching and career growth.

Qualifications

• 18+ years of age with a High School diploma or equivalent.
• Private, distraction free workspace.
• Hard wired ethernet internet with 50 Mbps download / 10 Mbps upload.
• Must remain on camera during working hours.

Responsibilities

• Provide exceptional support to residential utility customers.
• Build authentic relationships and help members feel heard and supported.
• Help with billing questions, payments, and account updates.
• Support service requests like starting, stopping, or transferring utility service.
• Educate customers on self-service tools.
• Troubleshoot basic issues and schedule technician visits when needed.
• Follow a set call flow to ensure a consistent, quality experience.
• Close support tickets efficiently and ensure customer satisfaction.
• Keep accurate records of interactions and issues.
• Maintain a positive and proactive attitude—even on tough days.

Skills

Strong communication

Customer service

Multi-tasking

Problem solving

Attention to detail

Team player

Education

High School diploma

Tools

Excel

Job description

Ibex is hiring a Customer Support Representative to assist residential utility customers from a remote home-based setup. You’ll handle billing questions, payments, and service changes while delivering clear, compassionate guidance to customers.

Successful candidates bring strong communication, problem solving, and teamwork. The role emphasizes reliable internet, a camera on during shifts, and a supportive team with coaching and career growth.