Remote Customer Support Pro — Paid Training & Growth

ibex; Kirkwood (TX); Remote; USD 32,000 - 48,000; Full time

Benefits offered by this job

Paid training

401k

Health insurance

Dental insurance

Vision insurance

PTO

Referral bonuses

Employee discounts

Free cellphone for all employees

Childcare assistance

Work from home

Job summary

Ibex is hiring a Customer Support Representative to be the go-to person for customers calling about their utility services, including billing, payments, and starting or stopping service at a new home.

You will provide clear, compassionate, and helpful answers, building authentic relationships and guiding customers through billing and service updates. Paid training supports your success while you work from home, in a supportive team environment.

Qualifications

• High school diploma or equivalent required.
• Ability to stay calm and professional during challenging conversations.
• Experience using basic Excel functions.
• Strong communication and customer service skills.

Responsibilities

• Provide exceptional support to residential utility customers
• Build authentic relationships and help members feel heard and supported
• Help with billing questions, payments, and account updates
• Support service requests like starting, stopping, or transferring utility service
• Educate customers on self-service tools
• Troubleshoot basic issues and schedule technician visits when needed
• Follow a set call flow to ensure a consistent, quality experience
• Close support tickets efficiently and ensure customer satisfaction
• Keep accurate records of interactions and issues
• Maintain a positive and proactive attitude—even on tough days

Skills

Communication

Customer service

Calm under pressure

Multitasking

Attention to detail

Excel basics

Tech literacy

Teamwork

Problem solving

Education

High school diploma or equivalent

Tools

Excel

Job description

Ibex is hiring a Customer Support Representative to be the go-to person for customers calling about their utility services, including billing, payments, and starting or stopping service at a new home.

You will provide clear, compassionate, and helpful answers, building authentic relationships and guiding customers through billing and service updates. Paid training supports your success while you work from home, in a supportive team environment.