Remote Utility Customer Support Specialist

Ibex Limited; New Braunfels, Northern (TX, KY); Hybride; USD 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

Paid training

Work from home

401k, health, dental, and vision

PTO, referral bonuses, employee-disoc

Free cellphone for all employees

Childcare assistance

Résumé du poste

Ibex Limited is hiring a Customer Support Representative to assist residential utility customers with billing, payments, and service changes. You will provide clear, compassionate responses, help customers navigate self-service tools, and ensure satisfaction through structured call flows.

This remote role offers paid training, opportunities for growth, and a supportive team culture. Eligible states include Texas, with work-from-home flexibility and standard benefits.

Qualifications

• Must be 18+ years of age with a High School diploma or equivalent.
• Stable home workspace with a wired internet connection (50 Mbps down / 10 Mbps up).
• Must stay on camera during working hours.
• Eligible states include Texas and other listed states.
• Excellent communication and customer service skills.

Responsabilités

• Provide exceptional support to residential utility customers.
• Build authentic relationships and help members feel heard and supported.
• Help with billing questions, payments, and account updates.
• Support service requests like starting, stopping, or transferring utility service.
• Educate customers on self-service tools.
• Troubleshoot basic issues and schedule technician visits when needed.
• Follow a set call flow to ensure a consistent, quality experience.
• Close support tickets efficiently and ensure customer satisfaction.
• Keep accurate records of interactions and issues.
• Maintain a positive and proactive attitude—even on tough days.

Connaissances

Communication

Customer service

Multitasking

Organization

Calm under pressure

Tech aptitude

Attention to detail

Basic math

Excel basics

Formation

High School diploma or equivalent

Outils

Basic Excel

Description du poste

Ibex Limited is hiring a Customer Support Representative to assist residential utility customers with billing, payments, and service changes. You will provide clear, compassionate responses, help customers navigate self-service tools, and ensure satisfaction through structured call flows.

This remote role offers paid training, opportunities for growth, and a supportive team culture. Eligible states include Texas, with work-from-home flexibility and standard benefits.