Customer Service Representative

ibex; Kirkwood (TX); Remote; USD 32,000 - 48,000; Full time

Benefits offered by this job

Paid training

401k

Health insurance

Dental insurance

Vision insurance

PTO

Referral bonuses

Employee discounts

Free cellphone for all employees

Childcare assistance

Work from home

Job summary

Ibex is hiring a Customer Support Representative to be the go-to person for customers calling about their utility services, including billing, payments, and starting or stopping service at a new home.

You will provide clear, compassionate, and helpful answers, building authentic relationships and guiding customers through billing and service updates. Paid training supports your success while you work from home, in a supportive team environment.

Qualifications

• High school diploma or equivalent required.
• Ability to stay calm and professional during challenging conversations.
• Experience using basic Excel functions.
• Strong communication and customer service skills.

Responsibilities

• Provide exceptional support to residential utility customers
• Build authentic relationships and help members feel heard and supported
• Help with billing questions, payments, and account updates
• Support service requests like starting, stopping, or transferring utility service
• Educate customers on self-service tools
• Troubleshoot basic issues and schedule technician visits when needed
• Follow a set call flow to ensure a consistent, quality experience
• Close support tickets efficiently and ensure customer satisfaction
• Keep accurate records of interactions and issues
• Maintain a positive and proactive attitude—even on tough days

Skills

Communication

Customer service

Calm under pressure

Multitasking

Attention to detail

Excel basics

Tech literacy

Teamwork

Problem solving

Education

High school diploma or equivalent

Tools

Excel

Job description

Overview

Jumpstart Your Career in Customer Support!

Ibex is where your career journey starts with energy, teamwork, and endless opportunities! Whether you're just starting out or ready for something new, we've got your back with paid training that sets you up for success. Our vibrant team thrives on support, good vibes, and leaders who actually listen. You'll make real connections, build new skills, and grow your career in a place that celebrates you.

About the Role

As a Customer Support Representative, you'll be the go-to person for customers calling about their utility services. From billing and payments to starting or stopping service at a new home, you'll provide clear, compassionate, and helpful answers-making each interaction smooth and stress-free.

Responsibilities

What You’ll Do

• Provide exceptional support to residential utility customers
• Build authentic relationships and help members feel heard and supported
• Help with billing questions, payments, and account updates
• Support service requests like starting, stopping, or transferring utility service
• Educate customers on self-service tools
• Troubleshoot basic issues and schedule technician visits when needed
• Follow a set call flow to ensure a consistent, quality experience
• Close support tickets efficiently and ensure customer satisfaction
• Keep accurate records of interactions and issues
• Maintain a positive and proactive attitude—even on tough days

Qualifications

What You Will Bring:

We are looking for dependable, positive people who are ready to learn and succeed.

Successful candidates have:

• Strong communicationand customer service skills

• Ability to stay calm and professional during challenging conversations

• Comfort navigating multiple computer systems and applications

• Critical thinking andproblem-solvingskills

• Basic math skills for billing, balances, and payment related questions

• Experience usingbasicExcelfunctions, includingsearch toolsandfilters

• Strong attention to detail

• Ability to multitask and stay organized in afar-paced environment
• Ateam-orientedmindset and strong work ethic

Eligible States

This role is currently limited to candidatesresidingin:

Arkansas, Georgia, Idaho, Indiana, Kansas, Kentucky, Louisiana, Michigan, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, Wisconsin, and Wyoming.

Must have:

• 18+ years of agewith a High School diploma or equivalent

• Private, distractionfreeworkspace (not a shared/common areaof the home)

• Hard wired ethernet internet connection with minimum speeds of 50 Mbps Download / 10 Mbps Upload. (5G, hotspots, and satellite internet not supported)

• Must remain on camera during working hours

Why Join ibex?

• Supportive leadership and collaborative teams

• Coaching, recognition programs, and real career growth opportunities

• Positive, performance driven culture

• Work from home

• Paid training

• 401k, Health, dental, and vision benefits

• PTO, referralbonusesand employee discounts

• Free cellphonefor all employees!

• Childcareassistanceprograms