Remote Billing & Service Customer Care Specialist

ibex; Pittsburgh (Allegheny County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid training

Work from home

401k

Job summary

Ibex is hiring for an inbound customer care role supporting a Utility Company. You will handle billing and service order inquiries, guide customers through self-service options, and ensure a positive, solution-focused experience from home.

Qualified candidates bring at least 6 months in customer service, strong communication, and the ability to multitask across systems. Paid training, supportive leadership, and a path for growth are highlights of joining Ibex.

Qualifications

• High School diploma or equivalent.
• At least 6 months of customer service experience.
• Ability to multitask across multiple systems.
• Strong verbal and written communication skills.
• Willingness to work from a home office with a private workspace.

Responsibilities

• Provide friendly and professional customer service over the phone.
• Answer questions about billing, payments, credits, and service orders.
• Explain self-service options and help customers use them.
• Route calls to the appropriate team when needed.
• Resolve billing questions and discrepancies.
• Schedule and reschedule service technician appointments.
• Follow established call flows and program guidelines.
• Deliver a positive customer experience and meet customer satisfaction goals.
• Resolve and close support tickets promptly and accurately.

Skills

Customer service

Multitasking

Communication skills

Problem solving

CS experience

Education

High School diploma

Tools

CRM software

Job description

Ibex is hiring for an inbound customer care role supporting a Utility Company. You will handle billing and service order inquiries, guide customers through self-service options, and ensure a positive, solution-focused experience from home.

Qualified candidates bring at least 6 months in customer service, strong communication, and the ability to multitask across systems. Paid training, supportive leadership, and a path for growth are highlights of joining Ibex.