Customer Service Representative

ibex; Pittsburgh (Allegheny County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid training

Work from home

401k

Job summary

Ibex is hiring for an inbound customer care role supporting a Utility Company. You will handle billing and service order inquiries, guide customers through self-service options, and ensure a positive, solution-focused experience from home.

Qualified candidates bring at least 6 months in customer service, strong communication, and the ability to multitask across systems. Paid training, supportive leadership, and a path for growth are highlights of joining Ibex.

Qualifications

• High School diploma or equivalent.
• At least 6 months of customer service experience.
• Ability to multitask across multiple systems.
• Strong verbal and written communication skills.
• Willingness to work from a home office with a private workspace.

Responsibilities

• Provide friendly and professional customer service over the phone.
• Answer questions about billing, payments, credits, and service orders.
• Explain self-service options and help customers use them.
• Route calls to the appropriate team when needed.
• Resolve billing questions and discrepancies.
• Schedule and reschedule service technician appointments.
• Follow established call flows and program guidelines.
• Deliver a positive customer experience and meet customer satisfaction goals.
• Resolve and close support tickets promptly and accurately.

Skills

Customer service

Multitasking

Communication skills

Problem solving

CS experience

Education

High School diploma

Tools

CRM software

Job description

Ibex is where your career journey starts with energy, teamwork, and endless opportunities! Whether you're just starting out or ready for something new, we’ve got your back with paid training that sets you up for success. Our vibrant team thrives on support, good vibes, and leaders who truly listen. You’ll make real connections, build new skills, and grow your career in a place that celebrates you.

About the role

This role will provide top-notch service to a Utility Company. This is an inbound customer care program designed to take calls regarding Billing, Payments, Credits, and Stop/Start service orders.

Key Responsibilities

• Provide friendly and professional customer service over the phone.
• Answer questions about billing, credit, starting, stopping, moving utility services.
• Explain self-service options and help customers use them.
• Route calls to the appropriate support team when needed.
• Resolve billing questions and discrepancies.
• Schedule and reschedule service technician appointments.
• Follow established call flows and program guidelines.
• Deliver a positive customer experience and meet customer satisfaction goals.
• Resolve and close support tickets promptly and accurately.

What You Will Bring

• Strong commitment to providing excellent customer service.
• Ability to work in a fast paced environment while maintaining a positive attitude.
• Ability to multitask across multiple systems while assisting customers.
• Ability to learn new programs, research issues and clearly explain solutions.
• Strong verbal and written communication skills.
• At least 6 months of customer service experience

This role is currently limited to candidates residing in

Alabama, Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Kentucky, Louisiana, Michigan, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, Wisconsin, and Wyoming.

Must have

• 18+ years of age with a High School diploma or equivalent
• Private, distraction free workspace (not a shared/common area of the home)
• Hard wired ethernet internet connection with minimum speeds of 50 Mbps Download / 10 Mbps Upload. (5G, hotspots, and satellite internet not supported)
• Must remain on camera during working hours

Why Join ibex?

• Supportive leadership and collaborative teams
• Coaching, recognition programs, and real career growth opportunities
• Work from home
• Paid training
• 401k, Health, dental, and vision benefits
• PTO, referral bonuses and employee discounts
• Free cell phone for all employees!